At Heavy Heads Records, we fully understand that when it comes to collecting vinyl records, condition is king! New vinyl records will arrive factory sealed, and in mint condition. Any used vinyl record that you order from us is guaranteed to be in VG+ condition or better, and will play all the way through without skipping! Every used vinyl record we bring in is cleaned, and thoroughly inspected, before it is ever added to this site. If you are unfamiliar with how vinyl records are graded, please take a moment to read through our condition guide.  VG+ (Very Good Plus) - A Very Good Plus vinyl record will show some signs that it was played and otherwise handled by a previous owner who took good care of it. Defects should be more of a cosmetic nature, not affecting the actual playback as a whole. Vinyl record surfaces may show some signs of wear and may have slight scuffs or very light scratches that don't affect one's listening experiences. Slight warps that do not affect the sound are "OK". The label may have some ring wear or discoloration, but it should be barely noticeable. Spindle marks may be present. Compact Discs will arrive in VG+ condition or better, with clean cases, and all original artwork. Cassette tapes will arrive with good pads, clean cases, original inserts, and legible writing on the cassette itself. All of our media types are carefully packaged in thick, reinforced cardboard mailers, and each package is inspected for quality assurance, before they are mailed. Box sets are carefully wrapped in bubble wrap, with extra attention paid to the corners of the box. In other words, we ship our items to you, the way that we would like to receive them. We are collectors too, and we completely understand the frustration of receiving a poorly packaged item! If you have any questions about our grading, shipping, or anything else, please shoot us an e-mail at heavyheads417@gmail.com. Thank you!