We do everything in our power to make sure we get it right the first time. If your item didn't arrive how you expected it, we're sorry! We go over everything very closely, but sometimes we can still make a mistake. If you need to return something, please send us an email at heavyheads417@gmail.com, and we'll be glad to help you get your return started. If you have any questions about our grading, shipping, or anything else, please shoot us an e-mail at heavyheads417@gmail.com as well. Thank you!